Technical difficulties: please stand by.

After over an hour on the phone with unhelpful tech support yesterday, a visit to the AT&T store this afternoon, a call to my roommate's old isp for clarification about her modem, a call to the AT&T store, a call to the number the AT&T store guy gave us, a trip to our friends' home so we could go online to find the number for AT&T that would allow us to talk to a human on a Saturday, a call to that number, and a call to yet another AT&T number that the person at the other number provided, we should have internet access within three to five days. (I'll believe it when I see it.)